Shipping Policy Support & Refunds Policy Page

Shipping Policy

Samuhmart ("we" and "us") is the operator of (https://www.samuhmart.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to wait restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change of Mind

Samuhmart will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item by customer and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(Samuhmart) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Samuhmart will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Samuhmart to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) Refund to your payment method

(b) A refund in store credit

(c) A replacement item sent to you (if stock is available)

4. Delivery Terms-The minimum and maximum delivery times would range from 2 to 10 business days.

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Samuhmart will ship to P.O. Box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

For international shipments, import duties & taxes may be required to be paid. samuhmart pre-calculate these costs and display them at checkout and give customers the choice of pre-paying these duties and taxes, or choosing to pay them separately upon arrival in your destination country. samuhmart encourage customers to prepay duties and taxes as pre-paying these will facilitate a faster delivery time as they will be less likely to be subject to delays at customs at their destination country.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to samuhmart at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at info@samuhmart.com.

Contact Us

The customers can reach us through various touch points as mentioned below:

Email address-info@samuhmart.com

Mobile Number-9005438108

Operating Address-Jan Vikas Samiti, Murdaha P.O, Varanasi, Uttar Pradesh - 221202, India

Samuhmart Repay Approach

This  document details methods timelines turn around times and other terms and conditions for buys made on samuhmart when we get your return or the dealer informs us of receipt of the return as the case may be the repay will be issued to you back to the initial payment method in case of advance payment either to your bank account or to your samuhmart wallet.Adjustments to be made for cash on receipt of order the repayment arrangement for different  types of returns and repayments is recorded underneath.

Repay strategies

Repayment approach describes fulfillment by samuhmart and vendors supplied orders after samuhmart gets the dealer confirmation that is the dealer informs samuhmart after getting back the  prepaid order samuhmart wallet  adjustment  is to be made within  forty-eight hours and credit/debit card settlement in seven banking days other settlements up to maximum seven trade days which includes web money wallets, credit to bank account upi connected to bank account up to seven working days cash on receipt neft to bank account up to seven working days.SamuhMart compensation to wallet up to forty-eight hours samuhmart pay adjustment is the entire adjustment in samuhmart cards linked to your samuhmart account in case the overdue dates have passed and you have not got your payment please contact your credit or debit card provider or your bank for repayments.  No repayment will  be made in cash; repay can only be made via check in exceptional cases.

Please note overseas clients must contact our customer service group to get a repay for their buy you will be refunded via the standard payment mode made for the initial purchase for vendors  who fulfilled  orders for damaged/defective items the dealer will issue a notification on the circumstance that the item is not repairable and restored anything the reason for the payback the vendor must confirm  the receipt of the return back then samuhmart will facilitate you with a payback once the vendor informs us that the thing has been received the payback period will apply concerning pay after delivery orders cashback will be made to your bank account by means of national electronic funds exchange neft  to your bank account or as samuhmart repayment adjustments on the off chance that you need the repayment to be reflected in your bank account you'll rectify your bank data within the your account segment or through the revert center once you send the payback instructions.Payback cannot be done to third party accounts and your samuhmart account title must be the same as  the bank account holders title.

The return transportation expense will not be borne by samuhmart or the vendor who completes the repayment.